Mher Ghazaryan
Business System Analyst Lll - Msp @ICE
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WORK HISTORY
Business System Analyst Lll - Msp @ICE
Los Angeles, CA, US
DESCRIPTIONDocumenting business requirements and translating them into solutions for the information technology organization. Serving as a liaison between the client and the information technology organization from project inception through implementation in order to provide customer-centric solutions that solve business needs.DUTIES & RESPONSIBILITIESAnalyzing operations to determine opportunities to automate processes and functions.Serving as a liaison between the mortgage and home equity servicing community and the application development organization in order to define business solutions and collaborate with development to define the technical solutions to meet user and business needs.Serving as an integral participant in the business process redesign and documentation for new or changing technology.Formulating, defining and providing cost estimates for the business process redesign.Researching business strategies and providing recommendations on best practices and changes in technology for mortgage and home equity servicing solutions.Negotiating agreements and commitments by facilitating communication between business and information technology from initial requirements to final implementation.Creating project artifacts as needed and conducting a variety of test cases to confirm the solution will meet the expectations of clients and stakeholders.Educating internal clients and the information technology organization on enhanced functionality and providing support as needed.Conducting data mapping and analysis, translating regulatory requirements into the ICE system.EXPERIENCE:10+ years of experience on Mortgage Servicing Experience working with Mortgage Servicing or Home Equity industry business process owners.Functional knowledge in the following areasCustomer ServiceDefaultEscrowSpecial LoansInvestorYear EndCash
EDUCATION
Armenian State University of Economics
Bachelor's degree, Accounting and Finance
Glendale Community College
Computer Science
SKILLS
ABOUT MHER GHAZARYAN
Business System Analyst III - MSP at ICE
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