Melissa Hayes

About Melissa Hayes

I design CX and enablement systems that scale customer success, empower teams, and turn frontline insights into product impact. For 12+ years, I\'ve led top performing, customer-facing teams. My happy place is partnering with mission-driven, values-led SaaS orgs, where I get to:Design sustainable, targeted customer support and education programs Automate workflows so human team members have space for creative, strategic thinkingTranslate frontline insights into meaningful product improvementsFoster a collaborative environment where team members are valued partners-Outside of work, I\'m a mother to two amazing kids, an avid reader, and a fresh-air junkie. If I\'m not at the home office, you\'ll find me enjoying time with my family, tinkering with new recipes, kayaking through salt marshes, or hunting down the best cinnamon roll(s) in town.

Experience

1. Customer Experience Manager

   Novi Ams

   Aug 2025 — Present

Education

• Georgia Southern University

  Bachelor of Arts (B.A.)

Skills

• Wedding Planning
• Convention Services
• Event Planning
• Microsoft Office
• Sales
• Corporate Meetings
• Hospitality Industry
• Travel & Tourism
• Front Office
• Microsoft Word
• Team Leadership
• Information Management
• Editing
• Communication
• Destination Management
• Hospitality
• Problem Solving
• Writing
• Meeting Planning
• Customer Service
• Research
• Persuasive Writing
• Hotel Management
• Customer Satisfaction
• Training
• Budgets
• Creative Writing
• Resorts
• Public Speaking
• Social Networking
• Budgeting
• Time Management
• Hospitality Management
• Critical Thinking
• Social Media
• Travel Management
• Phone Etiquette