Mohammed H.
Wfo Systems Engineer @Five9
Signup · Get unlimited contacts
WORK HISTORY
Wfo Systems Engineer @Five9
CA
EDUCATION
Université de Montréal - Ecole polytechnique de Montréal
DESS
ABOUT MOHAMMED H.
WFO System Engineer Experienced Workforce Optimization System Engineer at Five9, specializing in implementing, configuring, and optimizing WFO solutions. Skilled in workforce management (WFM), quality management (QM), Verint recording, and speech analytics to enhance contact center efficiency. Experienced in provisioning new customers in a cloud multi-tenant environment, ensuring seamless deployments and optimal system performance. Passionate about leveraging technology to improve forecasting, scheduling, and customer experience through data-driven insights and automation. Genesys Solutions Integrator Principal tasks - Integrator of solutions in different CC platforms (Pureconnect, PureCloud, Engage)- Administration of the various systems, configuring moves, adds & changes for multiples contact centers environment - Add and change Genesys routing rules to meet business needs - Assist clients to better use the Genesys solution - Incident resolution - Process documentation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.