Mark D. Harley
CEO & President @Focus On Leadership Global
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WORK HISTORY
CEO & President @Focus On Leadership Global
Pompano Beach, FL, US
Provide vision, leadership, and direction such that the FOLG achieves its mission- Provide managerial expertise and technical skills in the course of leading the organization- Successfully achieve organizational milestones by deadlines and within budget- Create an entrepreneurial, innovative, and goal-oriented work environment designed to overcoming challenges and optimizing opportunities for growth and mission accomplishment- Provide nonprofit leadership, business development, finance, administration, fundraising and organizational development- Support and lead staff and the board of directors through a process of SWOTs, re-assessments, planning, and organizational evolution- Provide grant-writing services ACCOMPLISHMENTS:• Raised $30k in grants and donations• Enrolled 25 kids a year in the program
EDUCATION
Francis Marion University
Bachelor of Science, Mathematics
SKILLS
ABOUT MARK D. HARLEY
I am a seasoned veteran with 20 years of business operations and administration experience primarily in call centers. I have acquired a wealth of knowledge, skills, and experience over the years, working with amazing people and companies in various industries. At my center, I am an inquisitive creative problem solver and a natural leader.I proudly served in the US Army in the early 1990s, acquired a Bachelor\'s of Science degree for Mathematics, and pursued a career in services. I am passionate about three things, namely people, service, and leadership. My leadership experience spans over 30 years combined between the private, public, and nonprofit sectors. Professionally, I have held various positions from front-line employee to mid-management to senior management roles.Areas in which I have 15 - 21 years of experience include call center operations, program development, workforce management (i.e. forecasting, staffing, capacity planning, real-time management, workforce optimization, workload balancing, and single- and multi-channel demand environments) in traditional and virtual call centers, analytics and reporting, strategic management & leadership, customer relationships, and operational leadership and management. I am a mix of affiliative, collaborative, and strategic management styles. I am committed to operating within the team environment while supporting and developing future leaders and pressing toward the achievement of long term goals.
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