Mike Halkiotis
Senior Analyst @TD
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WORK HISTORY
Senior Analyst @TD
Toronto, ON, CA
Digital CX Insights
EDUCATION
Western University
Honours Bachelor of Management & Organizational Studies (Consumer Behaviour)
University of Toronto School of Continuing Studies
CX Management
York University
Honours, Life Sciences
ABOUT MIKE HALKIOTIS
As a Digital CX Insights Senior Analyst, I lead data-driven initiatives to enhance the online and mobile banking experience for 18MM digital customers across North America. I leverage a wide range of data sources—including Voice of the Customer (VoC) surveys, in-experience feedback, text analytics, operational metrics, and industry research—to identify pain points, surface customer sentiment, and guide experience improvements. I inform executive decision-making with strategic recommendations backed by user insights, guiding feature refinement, friction reduction, and CX score improvement. Proficient in Medallia, Qualtrics, and Excel, I collaborate cross-functionally to deliver impactful, customer-centric solutions.
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