Michaela Hackner

About Michaela Hackner

I help mission-driven organizations achieve their potential by building the teams…

Experience

1. Head of Global Ux Operations

   Indeed

   Dec 2021 — Present

   I introduced, secured funding, and established a global UX and research operations practice to supercharge the Indeed UX Community, which consists of 600+ professionals spanning 5 design disciplines, embedded within 6 businesses, across 9 countries. We design programs that enable UXers to better support Indeedians, job seekers, and employers while also driving alignment, generating efficiencies, and elevating UX quality as we scale. • Partnering with multiple businesses, I grew our practice from 1 to 18 people in twelve months, which involved building trust—resulting in the centralization of 4 Res Ops teams—and developing business cases for and hiring 7 additional roles. • Galvanized UX leadership and led key initiatives and cross-business decisions in partnership with HR, Comp, Finance, Business Operations, and PMO teams in service of driving greater alignment and collaboration in how we approach UX at Indeed. • Convened multiple businesses’ finance teams to consolidate the management of 12 UX/UX research tools under UX Ops, and oversaw optimization to more effectively steward resources, reducing our toolset, and saving $700k+. • Established a UX health survey and oversaw the development of comprehensive health metrics to run quarterly evaluations. In our first year, UX attrition dropped by 6% and there were 10-20%+ increases in UX culture, enablement, cross-team awareness, and connectedness indicators. • United UX managers, HR, recent hires, Global Onboarding, Design Systems, and Learning and Development, and oversaw the delivery of UX-wide hiring and onboarding materials that introduced a unified, equitable experience for candidates and new hires, streamlining the work of UX leaders and setting new team members up for success. • Established agile ceremonies and light quarterly planning processes to better plan and prioritize work across my teams, drive greater efficiency, and make our work (and trade-offs) more visible to UX leaders.

Education

• Penn State University

  BA, Letters, Arts and Sciences (self-designed major in writing and web design).

• Georgetown University

  MA, Communication, Culture and Technology

Skills

• Workshop Facilitation
• Content Management
• Blogging
• Storytelling
• User Experience
• Non
• Web Content Management
• Usability
• Federal Government
• Online Marketing
• User-Centered Design
• Web Project Management
• Web Strategy
• Web Development
• Content Des
• User Research
• Strategy
• Usability Testing
• Facebook
• Knowledge Management
• Drupal
• Nonprofits
• Digital Strategy
• Web 2.0
• Food Security
• Information Architecture
• International Development
• Web Design
• Wordpress
• User Experience Design
• Content Management Systems (Cms)
• Photography
• Writing
• Social Media Marketing
• Editing
• User Interface Design
• Web Marketing Strategy
• Leadership
• Strategic Communications
• Cms