Michael Groten
Senior Specialist - Learning and Development @Payments Canada
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WORK HISTORY
Senior Specialist - Learning and Development @Payments Canada
Toronto, ON, CA
EDUCATION
Ontario Institute for Studies in Education of the University of Toronto
Program, Learning Experience Design (LXD)
The Institute for Performance and Learning
CTDP Accreditation, Workplace learning, instructional design, facilitation, and training effectiveness
Ontario Institute of Information Technology
Diploma, Network Administration
University of Toronto
Certificate Program, Cloud Computing
George Brown Polytechnic
Diploma, Rehabilitation Science
SKILLS
ABOUT MICHAEL GROTEN
Empowering Learning, Technology, and Business GrowthWith over 20 years of experience in corporate training, learning & development, and technology consulting, I specialize in turning complex systems into clear, usable, and impactful learning experiences. My career spans enterprise solutions, payment technologies, and large-scale software implementations, where I’ve designed and delivered training programs that drive adoption, performance, and business outcomes.I bring a blended background in technology, instructional design, and business enablement, making me a strong fit for organizations looking to train teams, implement new platforms, and optimize workflows. My work bridges the gap between systems and people—ensuring technology is understood, adopted, and used effectively.Core expertise includes: Corporate Training & Learning & Development – Designing and delivering high-impact training programs for technical and non-technical audiences, from frontline teams to senior leadership. Technology & Software Enablement – Extensive experience training teams on Salesforce, Google Workspace, Microsoft Teams, and cloud-based platforms, supported by certifications in Cisco and Microsoft technologies. Enterprise Solutions & Payment Technology – Supporting Real-Time Rail (RTR) initiatives and real-time payment systems, with a focus on enabling teams and modernizing Canada’s payment infrastructure. Security & Compliance – Government of Canada Secret (Level II) Security Clearance, with foundational cybersecurity knowledge and active pursuit of ISC2’s Certified in Cybersecurity (CC). Consulting & Business Enablement – Helping organizations implement new systems with minimal friction while improving performance, adoption, and user confidence.Beyond technical expertise, I’m known as an authentic, engaging, and adaptable trainer who works effectively with diverse audiences. I excel at building trust, solving complex problems, and making learning stick—especially in fast-moving, high-change environments.
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