Mary Beth Guzzo

About Mary Beth Guzzo

Multi-faceted and Seasoned Contact Center Professional with most recent history and current role in Project Mangement implementingcomplex Cisco Unified Communications Premise and Cloud solutions for major organizations throughout the US, EMEA and APAC. Passion and energy for a job well done and a satisfied client drive my attention to detail and focus on achieving project goals. I am interested in continuing to facilitate complex projects into successful solutions whether they be an internal initiative or a major transformation for a client.Specialties: Cloud and Premise Cisco Unified Communications, Contact Center, Call Center, Project Management, VoIP, Cisco Unified Communications UCCX, PCCE and UCCE, Third Party Integrations often with multiple vendors deploying simultaneously. Very knowledgeable in the Call Recording and Workforce Management implementation space. Conversant in Speech and Biometrics.

Experience

1. Senior Project Manager

   C1

   Jul 2007 — Present · Cleveland, OH, US

   Disciplined and energetic leader with professional project management skills and tools:oPMP (Project Management Professional) Certified•Concentration in project managing of Cloud (C1CX)VoIP Cisco UCCE (Contact Center) and Unified Communications upgrades and application deployments. Teams managed are virtual and/or onsite, depending on engagement type.•Client engagements include Fortune 500 US based and International Cisco VOIP new system conversions and upgrades. Industries include but are not limited to Government, Financial Services, Automotive, Healthcare and Energy.•Especially skilled at forming and managing collaborative, cross functional, high performing teams and relationships with stakeholders across multiple projects.•Client engagements have resulted in completed project/initiatives with high client satisfaction and business goals achieved.•Teams include highly skilled Unified Communications, Voice Applications Engineers as well as Application Developers. Resources can be client, contractor, partner or employees.•Professional Services hours managed are currently in excess of billable hours/100 clients managing major production events and multiple smaller projects.Team leader in profitable projects (within 1% of budget) with Change of Scopes in excess of yearly, negotiated and booked successfully.•Seen as key contributor and primary resource for internal company process and sales, especially Project Management resources and methodologyoDuring management transition (2011) organized the normalization of management practices to maintain continuous business operations for Professional Services staff of 40.oLed the PMO portion of 2011 Spanlink’s renewal as a Cisco Master Unified Communications Specialized partner in USA with flawless execution.oMajor sales contributor as an active member of pre-sales Solution Assurance process as well as in major new sales activity with account teams in acquiring logo’s into the Spanlink portfolio

Education

• Fordham University

  BA, Art History and Oriental Studies

  1972 — 1976