Michael Giorgio
Vice President - Customer Support, Mobile Services, Operations Enablement & Transformation @LifeLabs Medical Laboratory Services
Signup · Get unlimited contacts
WORK HISTORY
Vice President - Customer Support, Mobile Services, Operations Enablement & Transformation @LifeLabs Medical Laboratory Services
Toronto, ON, CA
Support a passionate team of 600+ healthcare professionals dedicated to providing caring, customer-centric service and support to Canadians and Health Care Providers in British Columbia, Ontario and Saskatchewan. Our collective goal is to empower Canadians to take ownership of their well-being and create better health outcomes.Our team mandate is to serve our customer\'s needs through our Customer Support Contact Centres and Mobile Collection (Phlebotomy) divisions. Additionally, we lead both operational and strategic enablement functions for our operations team members, including: operationalization of new services, change management, insights and performance analysis, workforce management, multi-channel footprint optimization, business continuity, long-term strategic planning and cost transformation, system and process engineering and improvement.
EDUCATION
University of Toronto Scarborough
BBA, Management and Economics Co-operative Specialist ~ Marketing Stream
University of Toronto - Rotman School of Management
Managers Business School | In-residence Course, Strategic Management
SKILLS
ABOUT MICHAEL GIORGIO
A results-oriented customer-centric senior leader with a passion for people and track record of delivering profit-maximizing programs, overseeing strategic capital projects, solving complex problems, leading significant change initiatives and building high performance teams. Michael’s general manager toolkit has been built through increasingly senior roles across multiple industries and disciplines including Customer Operations, Marketing and Human Resources. During his career he has built a strong reputation as a creative problem solver, cross-functional integrator and zealous advocate for creating exceptional customer experiences.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.