Margaret Gardner
Owner Director @Margaret & Associates Ltd
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WORK HISTORY
Owner Director @Margaret & Associates Ltd
Reading, GB
EDUCATION
University of West London
Bachelor of Arts (B.A.), Bsc. Honours - Business with Marketing
Zimbabwe Institute of Management
Diploma in General management
Association of Project Managers
Prince 2 practitioner
SKILLS
ABOUT MARGARET GARDNER
I am an accomplished and innovative Program Manager with proven success in transformational management achieved by connecting with global and diverse customers to accelerate the learning experience of their employees. I see my purpose as that to make others successful and am passionately customer focused and proficient at adapting to shifting business conditions. I am recognised by peers, colleagues and customers for my ability to think strategically and create trusting relationships.Lead project to move L&D operational services through service consolidation from three disparate suppliers to one single global supplierEnsured learning and knowledge transfer through documentation and application of clear and concise Standard Operating Processes (SOP)Transformed customer facing communications, documentation and tools into a single hub for ease of access using trackable SharePoint based system Collaborated closely with global stakeholders to maximise their training requirements/deliveries Created, Implemented and managed integrated master delivery schedules for global training roll outManaged all aspects of operational planning, scheduling and resourcingDesigned and improved invoice processing system to increase cash flow by allowing faster paymentsManaged metrics and customer SLA by mirroring their KPI’s and monitoring progress monthlyManaged contractual negotiations, arrangements, proposal development, RFP responsesManaged a global team of 53 freelance consultants, role included onboarding, performance management, mentoring, coaching and logistic support Owned business review process, both internal and customer facing, preparation for meetings and made presentations at meetingsResponsible for operational activities such as performance analysis, field alignments, incentives and compensation packagesManaged various global suppliers under Vendor Management ProgrammeManaged 3rd Party IP suppliers, from logistics,distribution to payment
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