Mark Gabica
Purpose Driven Leader | Trusted Client Adviser | SaaS & Contact Center Expert
- Role
- Senior Manager, Partner Operations at Toast
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Mark Gabica
I started my accidental career in call centers without even knowing it. I fell in love…
Experience
Senior Manager, Partner Operations
Aug 2022 — Present
Education
College of Southern Idaho
Associate of Arts (A.A.), Anthropology
2005 — 2007
Southern Utah University
B.A., Advertising, Communication Studies
2007 — 2010
Skills
- Operations Management
- Performance Management
- Customer Retention
- Contact Centers
- Customer Service
- Service Delivery
- Sla
- Transition Management
- Workforce Management
- Business Process Improvement
- Business Process Outsourcing (Bpo)
- Customer Experience
- Customer Satisfaction
- Call Center Development
- Team Building
- Management
- Outsourcing
- Vendor Management
- Team Management
- Call Centers
- Inbound Marketing
- Leadership
- Coaching
- Customer Relationship Management (Crm)
- Process Improvement
- Bpo
- Team Leadership
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