Mahatva Garg

PSE@Razorpay | Enhancing Code | problem solver

Role: Product Support Engineer at Razorpay
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

About Mahatva Garg

Product Support Engineer with strong experience in automation, debugging, and distributed systems. I specialize in optimizing large-scale systems, building AI-powered workflows, and improving performance across high-traffic platforms.Key strengths include:Designing automation scripts and AI workflows (Flask + GPT-4o Mini) to reduce ticket load by 30%Optimizing critical services such as OTP delivery from 9s to under 2sTroubleshooting complex distributed systems with a customer-first mindsetBuilding scalable monitoring dashboards (Grafana) for 5M+ daily transactionsQuickly adapting across multiple products and delivering impact at speedWith hands-on experience in backend scripting, cloud tools, and AI-driven automation, I’m focused on creating systems that reduce manual work, enhance reliability, and drive measurable business outcomes.Maintained 90%+ CSAT score Deliver high-quality, accurate resolutions that customers rate positively.Achieve <5 min average first response time Respond promptly to incoming support requests across all channels.Created 10 knowledge base articles per month Document solutions and common issues to reduce repeat tickets.Identified 5+ product improvement suggestions monthly Surface patterns in customer issues that inform product roadmap.Technical Skills:Programming: Golang, Python, PHP, JavaScript, SQLCloud: AWS (Lambda, SQS, DynamoDB)Automation & AI: GPT-4o Mini integrations, workflow automation, scriptingTools: Git/GitHub, Grafana, Jira, Slack APIsStrengths: Debugging, system optimization, cross-team collaboration, SLA ownership

Experience

Product Support Engineer
Razorpay
Aug 2024 — Present · Bengaluru, IN

Education

Lovely Professional University
Bachelor of Technology - BTech, Computer Science

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@bit.ly
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

bit.ly

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Mahatva Garg

Experience

Product Support Engineer

Education

Lovely Professional University

Find verified contacts for anyone on LinkedIn