Michael Garcia

Account Executive - Commercial Engine Services @Delta Techops

Atlanta, GA, US

Maintain strong technical knowledge of customer product lines, coordinating issue resolution and corrective actions. • Serve as the primary point of contact for customers, overseeing service delivery and execution of contractual obligations. • Manage “in-service” customer relationships to optimize product performance and exceed customer expectations. • Drive customer activities across MRO Service Delivery and business unit stakeholders to meet contract deliverables. • Develop, track, and report customer performance metrics; organize and lead customer business reviews. • Act as a subject matter expert for all contracts in the assigned region. • Communicate contract requirements across logistics, scheduling, engineering, documentation, materials, and more. • Provide customer input on forecasts and identify opportunities for additional sales in collaboration with sales leaders. • Resolve operational issues, drive customer satisfaction targets, and support negotiations for new opportunities. • Manage profitability analysis and receivables collection for assigned customer accounts.

New Jersey Institute of Technology

Bachelors of science, Business, Management, Marketing, and Related Support Services

University of Louisville

Master of Science - MS, Human Resources Management and Services

University of Louisville

Master of Science - MS, Human Resources and Organization Development