Mahendra Singh
- Role
- Category Lead at IndiaMART InterMESH Limited
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Mahendra Singh
With more than 7.5 years of experience in B2B e-Commerce and offline business operations,…
Experience
Category Lead
Nov 2022 — Present · Noida, IN
Effectively devising and implementing strategic initiatives to bolster market share, attract a larger customer and seller base, and mitigate customer churn across diverse product categories\\\\n• Anticipating customer needs and incorporated them into the functional roadmap, driving changes and enhancements based on competitive trends in the B2B marketplace and macro-environment data\\\\n• Leading qualitative and quantitative analysis to identify shifts, spikes/dips, and other gaps in categories, collaborating with multiple stakeholders to address them\\\\n• Fostering collaborative relationships with sellers, buyers, and internal teams, actively listening to their needs and aligning category strategies to enhance the overall user experience\\\\n• Ensuring customer satisfaction through proactive monitoring of sellers/brands and improving category Net Promoter Score (NPS) and retention\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
University of Calcutta
Bachelor of Commerce, Accounting and Finance
2013 — 2017
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