Michael T.

About Michael T.

Dynamic product/program operations and communications professional driving adoption and process improvement for consumer-facing products using technology, design, and collaborative processes. With 10+ years of cross-functional experience in fast-paced, mission-driven startups, long-term sustainability initiatives, and strategic comms/operations consulting, I am interested in working with mission-driven companies and organizations to advance climate tech and eco-social solutions.Let’s connect if you’re passionate about creating and scaling the tools and systems that enable a regenerative future. Product & Program Operations: I work cross-functionally with product, UX, and SaaS customer teams to clarify customer-facing strategy, improve internal tooling and workflows, and analyze feedback loops to drive continuous improvement / user retention. Actively expanding my expertise in AI tools & data analysis. Sustainability-Driven Innovation: I am deeply committed to climate resilience through both mitigation (EVs, energy efficiency, micromobility) and adaptation (e.g, regenerative agriculture, sustainable design). Expanding expertise in clean energy, IoT, corporate sustainability. Creative Operations & Communications: I support mission-aligned organizations with program creation, community engagement, and storytelling to clarify their value prop, build customer education pipelines, and communicate products and services in intuitive ways.Key Experience: Founding Ops + CX team member at B2B/B2C micromobility marketplace Ridepanda, contributing to launch cycle operations, full-cycle product support and post-sales customer success. Senior CX Lead & Ops at first-mover climate tech/SaaS company Scoot Networks, implementing localization of CX documentation, and leading a cross-functional initiative to save $20k/month on fleet management in San Francisco. 🥕 Regional Manager for a regenerative agriculture startup, delivering custom climate-adaptation solutions for landowners and homeowners. Sustainability communications, branding & design for groundbreaking global NGOs and films, connecting environmental action to broader storytelling.🧩 Cross-functional project management experience across nonprofit programs, public admin, small business and tech startups—working comfortably across Agile environments, stakeholder groups, and remote collaboration stacks.

Experience

1. Cx Specialist

   Thunderbird

   Feb 2026 — Present · Portland, OR, US

   Supporting MZLA users and donors and streamlining processes for launch of new Thunderbird software products in 2026

Education

• UCLA

  Bachelor of Arts (B.A.), Design | Media Arts & Geography | Environmental Studies

  2003 — 2008

Skills

• Nonprofits
• Urban Agriculture
• Public Speaking
• Gardening
• Social Media Marketing
• Permaculture
• Participatory Action Research
• Creative Writing
• Community Outreach
• Carpentry
• Food Systems
• Grassroots Organizing
• Brand Development
• Social Movements
• Strategic Communications
• Music
• Social Media
• Media Production
• Urban Regeneration
• Adobe Creative Suite
• Volunteer Management
• Research
• Illustration