Mohd Faiz Rafi

About Mohd Faiz Rafi

I am a Senior Operations & Project Management professional with 8+ years of experience leading business operations, project delivery, and process optimization across IT services, technology, and e-commerce environments.I specialize in stakeholder management, cross-functional team leadership, KPI-driven execution, and building scalable processes that improve efficiency, delivery timelines, and operational performance.My experience includes leading multi-disciplinary teams, strengthening SOPs, improving delivery predictability, and reducing operational costs through structured process improvements and data-driven reporting. I actively use modern digital and AI-enabled tools to enhance productivity and decision-making.I am currently learning German (A1) and open to relocation to Germany or the EU. Passport available, with a short notice period.Target roles: Senior Operations Manager | Project Manager | Program Manager | Delivery Manager

Experience

1. Senior Operations & Project Manager

   Tagbag

   Mar 2022 — Present · Delhi, IN

   Senior Operations & Project Management | Hybrid Promoted from Junior Project Manager to Senior Operations & Project Manager based on performance and delivery ownership.Led operations and project delivery across IT, digital marketing, and e-commerce projects. Managed cross-functional execution, stakeholder coordination, reporting, and process improvements to improve delivery timelines, productivity, and quality consistency.Key Responsibilities & Achievements:1. Managed end-to-end project delivery including planning, task assignment, timeline management, follow-ups, and closure across multiple client projects.2. Coordinated with cross-functional teams (design, development, SEO, ads, content) to ensure smooth execution and on-time delivery.Improved delivery governance by implementing structured workflows, checklists, and SOPs across recurring operations.3. Built KPI-based reporting systems (weekly reporting) to track delivery health, blockers, priorities, and escalations.4. Improved on-time delivery from ~76% to ~92% by introducing ownership mapping, follow-up cadence, and dependency tracking.5. Reduced rework / revisions by ~28% through standardized documentation and review checkpoints.6. Reduced turnaround time by ~18% for recurring workflows by optimizing operational processes and introducing templates.7. Strengthened stakeholder management by providing predictable updates, escalation handling, and alignment on scope, deliverables, and timelines.8. Enabled efficiency improvements by using automation and AI tools for documentation, reporting, and coordination.

Education

• University of Lucknow

  Bachelor of Commerce - BCom, Business/Commerce, General

  2015 — 2017