Moses Boamah

About Moses Boamah

Experienced Analyst with a proven past of working in the consumer electronics industry. Skilled in Sales, Customer Service, and Incident Management. Actively seeking an career in the Information Systems and Operations Management field. My courses that I have taken have helped me gain an insight for programming, analytical thinking, problem solving, and teamwork. I would be open to explore the opportunity in such fields to further develop my skills & experiences.

Experience

1. is & t Major Incident Coordinator

   Apple

   Jun 2024 — Present · Raleigh, NC, US

   First Line of Defense: Act as the primary point of contact for Major Incident Management (MIM), maintaining situational awareness and proactive communication with Leads and MIM On-Call to anticipate and manage major issues- Incident Ownership: Take ownership of multiple incidents concurrently; engage additional support as needed for additional incidents- Auto Incident Management: Proactively monitor and manage auto incidents to minimize business impact- Consult Evaluation: Assess incoming consults promptly, determining business impact and Point of Contact (POC), and documenting approvals or denials in incident work notes- Owner Support and Feedback: Monitor and provide feedback to incident owners, ensuring proper handling and adherence to protocols; mentor and engage additional support as required- Tool Proficiency and Monitoring: Demonstrate proficiency with MIM tools and actively monitor for trends, emerging issues, and severe incidents- Schedule Coordination: Coordinate turnovers and schedules for both Coordinator and Incident Owners, ensuring seamless transitions and continuity of MIM operations- Alert Management and Reporting: Monitor P1 alarms and correlate with potential P0 impacts, escalating as per established procedures; maintain awareness of all high-impact P1Cs.

Education

• Albemarle High School

  Advanced Diploma, N/A

  2011 — 2015

• George Mason University

  Bachelor of Science - BS, Information Systems and Operations Management

  2015 — 2020

Skills

• Time Management
• Windows 10
• Public Speaking
• Teamwork
• Event Planning
• Research
• Microsoft Word
• Social Media
• Project Management
• Customer Service
• Arcgis
• Microsoft Office
• Sales
• Leadership
• Microsoft Excel
• Microsoft Powerpoint
• Management
• Mac Os