Mohammed Farhad Ali Shah

About Mohammed Farhad Ali Shah

Focused & self-motivated individual with strong leadership & management skills. Proven…

Experience

1. Operations Manager

   GlobalLogic

   May 2021 — Present · Hyderabad, IN

   Managed operations, projects delivery & quality engagement for multiple program. Working experience on programs related to Risk / Frauds and data annotating / labeling for Machine learning (ML)- SDC (Self Driving Cars). Roles & Responsibilities Client Management Quality Management & Regression Process Improvement & Process Designing Projects Management Operational Management Risk Analysis - Labeling Contingency Plan Queue Management - Allocation & Assignment SLA Management - Ensuring work is completed within the agreed timelines shared by Client Business Reviews - Preparing data & slides for Client presentations Leadership & Role Development Data Management & Reports Generation Creating SOPs (Standard Operating Procedures) Leaves Management Incentives & Payroll Management Error Reduction Campaigns - Preventive & Corrective Action PlansAchievements Setup & streamlined a pilot process on Risk & Frauds investigation for one of our reputed business client. Developed Quality Management Framework for Meta QC from scratch and ensured program quality is above the set baseline targets. Overlooked Meta QC operations of work done by 600+ labelers and ensured program level quality is maintained. Delivered Project 22K hour savings for the year as an initiative for the Client. The savings mostly came in by reducing labeling effort by identifying policy gaps, feature requests & tool enhancements Selected as SuperHirer for different projects across GL - Hyd for different roles. Shortlisted future leaders from Support Pool Academy with Recruiting Team Presented sprouted ideas to Leader Board across GL as a representative of the group for IDEATION drives Awarded under \"Eminence Awards\" for demonstrating high level expertise and taking project initiatives

Education

• Syed Hashim College of Science of Technology

  Bachelor’s Degree, Electrical, Electronics and Communications Engineering

  2005 — 2009

Skills

• Excel Dashboards
• Active Directory
• Windows Server
• Ccna
• Servers
• Special Projects
• System Administration
• Technical Support
• Microsoft Certified Systems Engineer
• Project Management
• Project Coordination
• Time Management
• Sql
• Windows
• Team Management
• Networking
• Operating Systems
• Microsoft Office
• Service Level Management
• Microsoft Word
• Vendor Management
• Powerpoint
• Microsoft Excel
• Adobe Photoshop
• Microsoft Exchange