Muhammad Fahad
IT Support Analyst @Indusflow Systems
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WORK HISTORY
IT Support Analyst @Indusflow Systems
Provide IT support to clients remotely. • Connect client Workstations/Server’s using N-Central. • Monitor & Maintain servers, workstations, and network infrastructure. • Configure, manage, and troubleshoot Firewalls, VPN, switches, routers, and other network devices. • Assist cross-functional teams including product development, software, server etc. to ensure timely delivery of product features and enhancements. • Conduct market research and analysis to identify customer needs and product opportunities. • Manage/Troubleshoot Office365 apps, Email security, backup etc. • Troubleshoot Client software’s with the support of the vendors.
EDUCATION
American University of Hawaii Dubai
Bachelor of Science (BSc), IT
University of Atlanta (Dubai)
Master's degree, IT
ABOUT MUHAMMAD FAHAD
Highly motivated and results-driven IT Professional with over 10 years of experience in Information Technology. Proficient in managing cross-functional teams, customer support, project management and ensuring alignment between business goals and technical requirements. Microsoft Windows TCP/IP, DHCP, DNS Active Directory (AD) Networking Technical Support Email Security System Administration Desktop Support Microsoft 365 Microsoft Office ConnectWise Zoho N-Central Appriver IT-Glue VPN & Firewall Cloud Architecture Product Management Roadmap Strategy Agile methodologies Customer service and support Vendor Management Digital Marketing Security Wireless Datto Barracuda Email Backup and Restore Storage Salesforce CRM End User Support New Installation and Support Project Management
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