Annmarie M.

Quality System Manager @United Sugar Producers And Refiners Cooperative

Montgomery, IL, US

Lead customer complaint investigations by collaborating with internal and external stakeholders to determine root cause, implement corrective actions, and communicate resolutions through customer portals (PepsiCo, GMI, Tracegains, etc) and direct engagement with major CPG food companies on quality issues, product claims, and technical inquiries. Lead quality assurance across USPR’s upstream supply chain, including transfer terminals, liquid stations, and wash stations, to ensure full compliance with internal standards and regulatory requirements. Assess and strengthen quality systems, validate approval processes, and maintain consistent quality programs aligned with USPR specifications. Supplier SQF certification efforts across USPR-operated and member sites by providing technical guidance, corrective action planning, and continuous improvement leadership. Coordinate SEDEX/SMETA audit activities at member facilities, contributing to ethical sourcing and responsible supply chain practices. Partner cross-functional with procurement, operations, sales, and customer service teams to align quality objectives, enhance transparency, and drive cohesive supply chain performance.

Waubonsee Community College

Associate of Science - AS

Waldorf University

Bachelor of Science - BS, Business Administration/Management