Meyyapan C
AGM - Commercial Lending Operations@ TCS
- Role
- Assistant General Manager Commercial Lending Operations Na Bank at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Meyyapan C
Senior level Global Operations strategist and a Transition expert with over 15 years of cross functional & regional experience in managing deliveries & leading banking operations from the front across Middle East, North America & India with global banks /consulting organizations like Citi Group and TCS Currently as AGM - Commercial Lending Operations, provides leadership to offshore team of 120 FTE for a NA based bank; that included setting of the Hiring, Training, Process Certification, process evaluation & design as well as documentation of SLA, SOP, Process Flow & FTE Validation, Primary & Backup delivery centers and process transformation. Brings on board in-depth experience in designing & re-engineering multiple banking processes, setting up & managing offshore/onshore delivery centers across global locations for banking clientele such as HSBC, CIBC, mashreq Bank and Citigroup(Since 2009 till date)- Growth Path @ Tata Consultancy Services (TCS)- Banking Services• AGM - Commercial Lending Operations - NA Region• AGM- KYC Operations - UK • AGM- Payment Operations - UAE • Sr. Manager - Insurance Operations• Sr. Manager - Consumer Banking Account Maintenance - India • Transition Manager - Payments and Reconciliation - Canada• Manager - Payments Operations - CEEMEACore Specialization• Provide Strategic & Frontline leadership for Banking Platform Migrations, Automations, Process Re-engineering and Testing of New & Emerging Technologies• Design & re-engineer secure processes for Payments, Payments investigations, Reconciliations, Account Opening & Maintenance, Insurance, KYC and Compliance, Contact Center management • Expertise across Nostro Reconciliation, US Sanctions, SWIFT Messages, Anti-Money Laundering, Information Security and Insurance Claims Process• Documentation for BAU Operations (Operating Procedures, Test Scripts, Process flow, FMEA, Staff Training Material), BCP, MSA, SOW; Expert level understanding of Payment system, CASA Account Opening and MaintenanceE-Mail ID: m•••••••@rediffmail.com
Experience
Assistant General Manager Commercial Lending Operations Na Bank
Dec 2018 — Present
Responsible for offshore Delivery CentreSetup and BAU management •Carrying out Due Diligence, Feasibility Study, Hiring, Setting up of Seed team, off shore SME Knowledge transfer, ODC Set Up, Volume ramp up and BAU•Documentation of SLA, BCP, SOP, Process Flow, FTE Validation,•Setting up of Primary and Back up delivery center•Responsible for SLA including Volumes & timeliness, Quality, Training, Ramp Up / Down, Hiring and Attrition•Client and other stake holder management; •Managing Internal and External Audits & Process Re-engineering Initiatives and Projects Management•Oversees appraisals, feedback and coaching and need based training recommendations
Education
University of Madras
B.tech, Information Technology
1999 — 2003
ICFAI Business School
Finance, General
2003 — 2005
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