Michael Engelhardt

Senior Manager, Concierge and Premium Customer Experience - North America @Air Canada

Montreal, QC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Senior Manager, Concierge and Premium Customer Experience - North America @Air Canada

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EDUCATION

1999 — 2002

IHK Rhein-Neckar & Nordsee Fischspezialitaeten GmbH

Associate’s Degree

2021 — 2021

Embry-Riddle Aeronautical University

Logistics, Materials, and Supply Chain Management

SKILLS

EnglishLeadershipComplaint ManagementCross SellingEmployee TrainingTeam BuildingHotelsGuest Service ManagementTimesaverGermanHospitalityComplaint InvestigationsTrainingCustomer SatisfactionAdministrationEmployee EngagementOpera Reservation SystemRevenue Growth GenerationHotel ManagementFact FindingTarget OrientationRestaurantsFood & BeverageSales OperationsCustomer ServiceFrenchCustomer ExperienceUp-SellingMultitaskingRestaurant ManagementTeamworkTeam ManagementWatsonHospitality ManagementHms400Hospitality Industry

ABOUT MICHAEL ENGELHARDT

Ambitious, dedicated and qualified hospitality, travel, and transportation industry professional with over 25 years’ experience and extensive knowledge of the hotel, F&B and the airline industry. Passionately committed to delivering exceptional standards of customer care in guest services through highly effective and motivational team management. In addition, I gained valuable experience and insight in the Theme-park industry as well as in wholesale / retail throughout my career; and I just recently completed studies in Logistics and Supply Chain Management where I successfully obtained the designation of Air Cargo Professional (ACP).

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Michael Engelhardt — Senior Manager, Concierge and Premium Customer Experience - North America at Air Canada in Montreal, QC, CA | Unifers