Meygha Pradhan
- Role
- Technical Associate at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
Experience
Technical Associate
Sep 2022 — Present
Currently working as a Technology Associate in Web Process at technical support helpdesk.\\\\n• Here I am processing the web tickets created by users from all over the globe and routed by L1 Support Team.\\\\n• The key roles of my job is to provide technical support to the clients for the issues related to Software, Application & Server.\\\\n• I have a hands on experience in tools such as ServiceNow, Active Directory, SQL Server Management Studio, RDP, SCCM, SAP, Avaya, AWS Connect.\\\\n• Looking onto issues which are: Printer configuration/installation/troubleshooting, MFA authenticator/reset MFA from the AD, Adding the user to the security group from the AD, Application support via troubleshooting and restarting the interface/services from the server, Profile modifications/management of the user from the Database Management, Outlook troubleshooting/installation and uninstallation of the Office 365 from the workstation of the user and making sure that there is compatibility of office version and license assigned, Getting the workstation of the user on domain through admin credentials, Executing the script from the SQL Server Management Studio for the service improvement/fixing.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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