Timothy Meyer

Experience

1. Technical Training Professional and Learning Coach

   Comcast

   Jan 2000 — Present · Everett, WA, US

   Highly experienced Technical and Safety Trainer with a growth mindset and passion for developing others Expert safety trainer for General Safety, Defensive Driving, Ladder Handling, Aerial Lift, and Confined Spaces certifications Subject matter expert and proficient in the facilitation of national training programs including New Hire, Residential, Senior Residential, Xfinity Home Security Expert in tailoring communication style to drive results, positive impact, and development of individuals Collaborate cross-functionally with ULearn program managers, business partners, and subject matter experts to ensure consistent delivery of content, identify needed curriculum updates, and curriculum development, and implement changes to ensure the most effective and efficient learner experience possible Partner and consult with local leadership to forecast, identify, and schedule training requests as well as identify efficiency opportunities Manage and adapt classroom setting and material to effectively facilitate information to participants to ensure a quality learning experience both in-person and virtually Identify and facilitate training requirements of local systems for senior leadership Partner with National Environmental Health and Safety (EHS) to develop a Supervisor Safety Program Identify and escalate behavioral issues to the proper chain of command to ensure a safe learning environment Advocate for OneComcast and Broadband Standards to ensure standardized information to all learners Flexible to facilitating last-minute products and services to deliver to supervisors and technicians such as IOS, Work Force Build and maintain strong internal working relationships to enable cross-functional communication and development opportunities Collaborate with Leadership to develop and assist in the production of employee morale eventsProactive in continual self-development through training including DE & I and Comcast University Leadership classes

Education

• Everett Community College

  Associate of Arts and Sciences - AAS

  2008

Skills

• Voip
• Data Center
• Call Centers
• Ip
• Troubleshooting
• Avaya
• Managed Services
• Integration
• Network Design
• Cabling
• Fiber Optics
• Routers
• Networking
• Cables
• Telephony
• Cisco Technologies
• Ethernet
• T1
• Leadership
• Workforce Management
• Technical Training
• System Deployment
• Employee Training
• Training & Development
• Technical Support
• Optical Fiber
• Hfc
• Docsis
• Cable Television
• Call Center
• Internet Services
• Iptv
• Ivr
• Mobile Devices
• Computer Network Operations
• Rf
• Customer Retention
• Customer Experience
• Vod
• Provisioning