Nicole Dominguez

About Nicole Dominguez

A business IT professional and a certified master coach, who has spent the last few years in integrating the practical demands of life with the energetic (mental and spiritual) functions of the human being. To be of service is my passion, in which I get to exercise through the product specialist role I hold in my corporate job, as well as through the clients I get to support in my coaching business. I found coaching when I had everything checked in a box in terms of “being on track”, I had the income, the house, the friendships, the relationship, the fun. Yet there was a sense of emptiness, The call of “there is something greater” led to a journey of mental, emotional, and spiritual work. I realized everything was not as black and white as society painted it to be, and because of this we were led to suppress our emotions and spirit for the sake of “control”. After working with different clients in developing emotional, mental, and spiritual mastery. I saw how impactful this work would be if it were to be adapted by leaders and entrepreneurs who are driven by purpose, for them to share the impact with those they lead and support. For this reason, my goal is to support leaders and entrepreneurs go through an inside out personal development approach, so they can show up better in the purpose behind their work.

Experience

1. Product Specialist

   Brightstar Corp

   Oct 2019 — Present · Alpharetta, GA, US

   Implemented and contributed in the launch of a software platform that serviced Canada’s second largest carrier, Rogers Wireless- Provide insight and training on content implementation and process knowledge by answering all product-related questions in detail and addressing queries promptly from single end-users to internal stakeholders. This results in optimal delivery and support for our client- Identify issues, implement new processes and find resolutions for operational tasks- Took part in an operational response team for Covid-19 that included handling outside manual processes with vendors and internal departments to ensure product delivery - Work with internal and external teams to ensure product performance exceeds client\'s standards- Continue to work closely with servers and SQL to investigate any potential issues affecting software performance. Along with using JIRA to raise defect tickets related to any problems that directly or indirectly affect the software application.

Education

• Kennesaw State University

  Bachelor's degree, Psychology, 3.69

  2009 — 2014