Meutia Putri

Personal Banking Associate @BMO

Lethbridge, AB, CA

Monitored client transaction activity to identify potential money laundering or terrorist financing patterns; escalated cases to compliance, contributing to Suspicious Activity Reports (SARs).• Conducted detailed KYC and Enhanced Due Diligence (EDD) during onboarding for personal and business clients, ensuring adherence to PCMLTFA and internal compliance policies.• Partnered with compliance teams to evaluate high-risk clients and ensure appropriate mitigating controls were in place.• Maintained and delivered accurate client records and transaction logs for audit readiness, supporting risk-based approaches to client monitoring and assist with AML/ATF risk reviews.• Engaged customers in needs-based conversations to deliver personalized advice on investment accounts, mutual funds, credit solutions, and everyday banking products.• Advised clients on holistic financial strategies, aligning recommendations with individual financial circumstances, goals, and risk profiles.• Acted as lobby leader to guide clients toward alternative banking channels, resolve inquiries, and promote a seamless customer experience.• Integrated marketing promotions and financial programs into conversations, achieving 110% of YTD sales targets while upholding all compliance standards.• Served as a trusted resource for frontline staff, helping address client concerns and maintaining confidentiality and accuracy.