Mete Kisacik
Senior Program Manager @CGI
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WORK HISTORY
Senior Program Manager @CGI
Toronto, ON, CA
Client: Bell | Role: Cybersecurity Program Manager | Budget:$3M+| Team Size: 30+| Projects: 15+ Concurrent· Led enterprise vulnerability remediation (VRaaS) program resolving vulnerabilities within 12 months, consistently meeting 30-60-day SLAs and reducing critical exposure using Agile, Scrum, Lean, and SAFe.· Implemented risk-based vulnerability management (RBVM) model using automation and prioritized risk scoring to accelerate remediation of Critical, High, and Zero-Day vulnerabilities across OS, database, backup, and application layers and reduced remediation costs and transition effort through process optimization, workflow automation, and adoption of (RBVM) practices.Client: Bell MTS | Role: Program Manager, Principal Project Manager | Budget $8M+| Projects: 50+, 10 Concurrent· Led Oracle DB / Siebel CME platform upgrade (2 years,$2M+), planning and executing end-to-end transition and cutover of CRM/PRM, Sales, OSM, Marketing, Service, Self-Service, eBilling, and BRM modules from IP17 to 22, including integrations with Avaya CTI and SAP, ensuring operational readiness, zero business disruption, improving reliability and supportability post-transition.· Governed multi-year Siebel/Oracle Stack Support ($3.5M+) and SAP RMCA/BRIM/CRM Support ($1M+) programs, ensuring SLA continuity during transitions, controlled handovers, and continuous service improvement.· Led Siebel CRM Optimization Program, transitioning to more resilient and observable operating model through automated health checks, synthetic testing, ELK log analytics, Dynatrace monitoring, failover automation, and improving reliability and recovery. · Delivered new Siebel CRM capabilities and integrations, including Avaya IVR/CTI, Oracle AIA/OSM/UIM modernization, and MQ security configuration, supporting phased rollout and adoption with measurable operational performance improvements.
EDUCATION
Boğaziçi University
BS, Electrical & Electronics Eng.
Gebze Technical University
Master’s Degree, Electronics Engineering
SKILLS
ABOUT METE KISACIK
Enterprise Transformation and Program Delivery Leader with 20+ years of experience managing 100+ large-scale IT programs,$300M+ portfolios, and teams of 150+ across Telco, Finance, and Government. Expert in ERP, CRM, BI, cybersecurity, and data platform transformations, Core and Digital Banking, Investment and Payment Systems, delivering complex upgrades, enterprise transitions, and risk-mitigated outcomes while driving cross-functional alignment, executive stakeholder trust, and sustainable business value. Skilled in program governance, operational readiness, and controlled cutovers, leveraging PMI-aligned, SAFe/Agile, and Waterfall methodologies.Key Expertise: Program & Portfolio Management | Transition Management | Project Lifecycle Management | Upgrade & Migration Solution Assessment | Cost & Financial Management | Vendor & Resource Management Global Leadership & Collaboration | Reporting & Executive Dashboards | Process Improvement & PMO StandardsHighlight of Achievements- Led Bell’s Cybersecurity Vulnerability Remediation (VRaaS) Program, managing 15+ projects and a budget of $3M+ to remediate vulnerabilities within service level agreement (SLA) while securing funding, aligning stakeholders, and directing enterprise transition and remediation efforts to strengthen cybersecurity resilience- Directed large-scale Oracle DB and Siebel CME platform transitions and upgrades across CRM, billing, and service ecosystems, overseeing end-to-end planning, cutover, and stabilization with Avaya CTI and SAP integrations, and achieved zero-disruption migrations and improved platform reliability- Delivered 112% of targeted outcomes by leading RAQAMI Advanced Analytics and Digitalization Program for Saudi Telecom, managing $60M CAPEX/$60M OPEX, across 4 programs and 15 projects- Architected Turkey’s largest Data Warehouse and Big Data platform, integrating 50+ legacy systems to enable BI, advanced analytics, and network/social analysis, and recognized with industry awards for platform excellence-Earned Oracle’s Best CRM Integration Award by delivering enterprise-wide Siebel CRM, ERP, and Contact Center transformations across locations and users, integrating 100+ legacy systems.
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