Matt Gasimzade
IT Support Manager @Gelato
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WORK HISTORY
IT Support Manager @Gelato
Provide day-to-day maintenance, troubleshooting, and support for Gelato\'s internal IT infrastructure, including internet connectivity for employees across 10 global offices and remote workers- Offer all levels of IT support and training to internal staff, collaborating with internal and external resources (vendors) when necessary to resolve issues promptly- Standardize software, equipment, and processes across the company to ensure consistency and efficiency- Develop and document new support and operations processes to improve overall IT operations- Manage equipment orders, tools access, setup, and configuration for new hires, contractors, and Gelato partners- Ensure the security of user account information by managing access, permissions, and system groups, and performing system administration functions- Track and maintain hardware and software inventory, managing software updates, assets, and licenses- Collaborate with the procurement team to manage IT partnerships and purchase necessary products or services for IT projects- Prepare and present metrics, activity, and progress reports on projects, tasks, and operations- MDM Admin (Miradore)- Atlassian/Slack/Google Workspace/Zendesk/HubSpot Admin- Implementing SSO and IdP for SaaS (Google)- Crafts IT automation for enhanced efficiency- Authoring documentation for internal/external stakeholders and users- Managing and distributing IT inventory remotely to staff- Designing and implementing IT systems, protocols, and projects across SaaS platforms.
EDUCATION
Istanbul Technical University
Bachelor of Science - BS, Electronics and Telecommunication Engineering
University of the People
Master of Business Administration - MBA, Business Administration and Management, General
Politecnico di Milano
Master of Science - MS, Telecommunications Engineering
Baku Turkish Anatolian High School
High School, High School Certificate of Competence Program
SKILLS
ABOUT MATT GASIMZADE
Detail and customer-oriented IT support professional who enjoys a challenge and continually stays abreast of the latest advancements in the IT field.
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