Matt Gasimzade

About Matt Gasimzade

Detail and customer-oriented IT support professional who enjoys a challenge and continually stays abreast of the latest advancements in the IT field.

Experience

1. IT Support Manager

   Gelato

   Apr 2022 — Present

   Provide day-to-day maintenance, troubleshooting, and support for Gelato\'s internal IT infrastructure, including internet connectivity for employees across 10 global offices and remote workers- Offer all levels of IT support and training to internal staff, collaborating with internal and external resources (vendors) when necessary to resolve issues promptly- Standardize software, equipment, and processes across the company to ensure consistency and efficiency- Develop and document new support and operations processes to improve overall IT operations- Manage equipment orders, tools access, setup, and configuration for new hires, contractors, and Gelato partners- Ensure the security of user account information by managing access, permissions, and system groups, and performing system administration functions- Track and maintain hardware and software inventory, managing software updates, assets, and licenses- Collaborate with the procurement team to manage IT partnerships and purchase necessary products or services for IT projects- Prepare and present metrics, activity, and progress reports on projects, tasks, and operations- MDM Admin (Miradore)- Atlassian/Slack/Google Workspace/Zendesk/HubSpot Admin- Implementing SSO and IdP for SaaS (Google)- Crafts IT automation for enhanced efficiency- Authoring documentation for internal/external stakeholders and users- Managing and distributing IT inventory remotely to staff- Designing and implementing IT systems, protocols, and projects across SaaS platforms.

Education

• Istanbul Technical University

  Bachelor of Science - BS, Electronics and Telecommunication Engineering

  2010 — 2014

• University of the People

  Master of Business Administration - MBA, Business Administration and Management, General

  2020 — 2022

• Politecnico di Milano

  Master of Science - MS, Telecommunications Engineering

  2014 — 2016

• Baku Turkish Anatolian High School

  High School, High School Certificate of Competence Program

  2006 — 2010

Skills

• Sales Management
• Microcontrollers
• Engineering
• Data Center
• Microsoft Office
• Matlab
• Project Management
• Manufacturing
• Six Sigma
• New Business Development
• Powerpoint
• Microsoft Excel
• Research
• Social Media
• C
• Programming
• C++
• English
• Teamwork
• Electronics
• Microsoft Word
• Big Data
• Strategic Planning
• Public Speaking
• Customer Service
• Telecommunications
• Product Development