Mohammad al-Essawi

Commission Sales Associate @Rogers Communications

Ottawa, ON, CA

Provided consultative sales solutions, assisting clients in selecting telecommunications and data services.• Analyzed and monitored client accounts with monthly budgets ranging from $35 to ensuring billing accuracy and addressing discrepancies proactively.• Delivered exceptional customer service, maintaining a 95% customer satisfaction rate through effective communication and problem-solving.• Proactively identified upselling and cross-selling opportunities, increasing average transaction value and enhancing customer satisfaction.• Served as the designated Apple Ambassador, ensuring team members stayed informed and up to date on the latest Apple products, features, and promotions through regular knowledge-sharing and informal training.• Trained and mentored new team members on product knowledge and strategic sales techniques.• Collaborated with team members to achieve store sales goals, contributing to a high-energy and customer-focused retail environment.

Flinders University

Bachelor's degree