Mariana Mariana Escalante
Business Program Manager | AI Transformation | Strategy & Operations | Global Programs | Microsoft | PMP
- Role
- Business Program Manager - Ai Business Solutions at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Mariana Mariana Escalante
My work sits at the intersection of strategy, operations, and AI transformation, helping organizations scale complex initiatives into real-world impactI’m a Business Program Manager at Microsoft on the AI Business Solutions team, where I help bring AI-powered customer service solutions to market. I’ve worked on initiatives like Contact Center with AI and Service Transformation with AI, helping turn complex ideas into programs that teams around the world can actually deliver.My role sits at the intersection of product, business strategy, and operations. I work closely with engineering, architecture, sales, and delivery teams to structure new solutions, build the operating models behind them, and ensure they can scale across regions and customers.A big part of my work is bringing clarity to complex initiatives. I enjoy working in environments where there is ambiguity and helping teams align around a clear path forward.Some of the areas I spend most of my time on include-Global program leadership-AI transformation and service innovation-Offer lifecycle and go to market readiness-Cross-functional collaboration-Field enablement and scalable execution models-Business process improvementI’m especially interested in how AI can help organizations operate more effectively, improve customer experiences, and build smarter systems for the future.
Experience
Business Program Manager - Ai Business Solutions
Feb 2025 — Present · Redmond, WA, US
Lead global programs bringing AI-powered customer service solutions to market, including Contact Center with AI and Service Transformation with AI.Work across product, engineering, sales, and delivery teams to turn AI strategy into scalable offers that Microsoft\'s global field organization can consistently deliver to customers.Key impact:• Lead global rollout strategy for AI-driven customer service transformation solutions• Build operating models and execution frameworks that enable consistent delivery across regions• Partner with engineering, architecture, and solution teams to operationalize new AI capabilities• Drive global field readiness and enablement for sales and delivery organizations• Align product strategy, go-to-market planning, and delivery execution across cross-functional teams
Education
AFS Intercultural Programs USA
Switzerland German/Swiss German/Intercultural studies
Valencia College
Associate of Arts in Business Administration
University of Central Florida
Bachelor of Science in Business Administration, Business, Management, Marketing
University of Central Florida
Entrepreneurship Certificate, Business Administration and Management, General
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