Hassan Merzha

About Hassan Merzha

I’m a Cybersecurity Incident Manager with over 18 years of experience in incident response, crisis management, and IT operations across large-scale, global enterprises. I specialize in leading cross-functional teams to manage complex security events, improve operational resilience, and reduce mean time to resolution (MTTR) through smarter processes and automation.Certified in ITIL, with multiple technical credentials from Cisco, Juniper, CompTIA, and Google, I bring both strategic and hands-on expertise to every challenge. My career with organizations like Cisco, Charter Communications, and Virgin Media reflects a consistent commitment to service reliability, customer satisfaction, and business continuity.I thrive in high-pressure environments, where clear communication, collaboration, and decisive leadership make the difference between disruption and resilience. My focus is simple, to strengthen cybersecurity posture, protect critical operations, and enable teams to deliver secure, stable, and scalable services.

Experience

1. Global Leader - Major Incident Management

   Western Union

   Nov 2025 — Present · Austin, TX, US

Education

• Technological University Dublin

  BEng Honours Degree, Computer and Communications Engineering

Skills

• Cisco Technologies
• Networking
• Tcp/Ip
• Telecommunications
• Ip
• Nagios
• Data Center
• Access
• Technical Support
• Network Design
• C++
• Cacti
• Centos
• Databases
• Mac
• Wireless
• Ms Access
• Cisco Devices
• Apple Macintosh
• Docsis
• Rf
• Spectrum
• Switches
• Routers
• Ipv4
• Os X
• Microsoft Office
• Casa
• Reporting
• Reporting & Analysis
• Itil
• Data Analysis
• Team Leadership
• Team Management
• Supervisory Skills
• Call Monitoring
• Employee Training
• Quality Assurance
• Technical Training