Meryl Balcome
Senior Director of Customer Operations
- Role
- Senior Director of Customer Experience Operations at AvidXchange, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Meryl Balcome
I am a Customer Experience Operations leader and former Chief of Staff focused on elevating how organizations operate, collaborate, and serve customers. I lead CX transformation by aligning people, processes, technology, and data to strengthen the end-to-end customer journey.My work centers on building strong cross-functional partnerships, driving operational clarity, and creating frameworks that scale. I empower teams through structure, trust, and shared accountability—enabling innovation, improving consistency, and delivering measurable customer and business outcomes.
Experience
Senior Director of Customer Experience Operations
Nov 2024 — Present
Education
Ohio University
Bachelor's Degree
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