Mervy Koukap Nangha
Client Development & Retail Experience Assistant @Hermès
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WORK HISTORY
Client Development & Retail Experience Assistant @Hermès
Paris, FR
Support CRM initiatives: email campaigns, clientelling, personalized client engagement strategies…Contributed to Retail Excellence projects: optimized in-store customer journey, and implemented attention-to-detail initiatives
EDUCATION
EM Normandie Business School Oxford
Programme grande école, international Business
Ateneo de Manila University
Master 1 (M1), Marketing international
EM Normandie Business School
Programme grande école, international business
Sheffield language centre
Certication
EM Normandie Business School
Master degree digital strategy and innovation, Marketing / gestion du marketing, général
ABOUT MERVY KOUKAP NANGHA
Passionate about creating impactful customer journeys, I’ve developed an expertise in Retail and client experience. My professional background has enabled me to understand the evolution of Retail from digital transformation to experiential strategies.Through my experiences, I’ve learned how to combine creative ideas with data-driven insights to strengthen brand identity and customer loyalty.I’m excited to continue contributing to innovative and meaningful projects in the retail sector.
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