Mervin Coelho
Associate Vice President @Tata Consultancy Services
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WORK HISTORY
Associate Vice President @Tata Consultancy Services
Mumbai, IN
EDUCATION
Savitribai Phule Pune University
Bachelor of Commerce, Accounts
St Vincents High School Pune
SSC, English
ABOUT MERVIN COELHO
25 Plus years of Overall Work Experience18 Plus Years with BPO -(Voice, Back Office Operations and Webchat )13 plus years with International Telecom ( US, UK and Autralia ) Domain Expertise: Telecom, Banking & Financial Services, Insurance,Customer Service, Tele Sales & LogisticsExperience :Setting up, growing and managing \"wing to wing\" site operations in the field of outsourcingProcess Transition Experience of processes from UK, USA & Australia.Managed Overall Responsibility for multiple Lines Of Business covering to the entire Life Cycle of the customer ( Acquisition, Provisioning, Billing, General Queues, Tech Support, Collections, Upgrades & Retention )Specialties: • Client Relationship Management • Operations management • Building Effective Teams• Strategic Planning & Revenue Management• Deliver on Revenue Productivity• Managing Large Teams across geographies• P&L management • Customer Experience Management• Exploring New Business Avenues• Business Planning, Strategy & Delivery Modeling• Expertise in setting up Performance Management Systems• Process Migration & Project Management
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