Mersina
Sr. QA Manager, Global Operations at Match Group
- Role
- Sr Qa Manager, Global Operations at Match Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Mersina
Passionate about personal and professional growth for myself and others! Skilled in critical thinking, customer satisfaction, building and maintaining rapport, cross-functional collaboration, project management, problem-solving, and interviewing/ onboarding. Strong quality and coaching background with a Bachelor of Arts (BA) focused in Psychology and General Education from Wheaton College Massachusetts.Strengths include: Coaching, Focus Expert, Deliverer, Optimist, Analyst, Honesty, Judgment, Kindness, Humor, Love of learning, Perseverance, and Appreciation of Beauty and Excellence.
Experience
Sr Qa Manager, Global Operations
Oct 2025 — Present
Drive long-term QA strategy setting and planning• Ensure quality checks are being conducted for all lines of the business• Track and analyze key operational and performance metrics, identify trends as well as gaps, and develop solutions to optimize team workflows to improve efficiency• Constantly drive improvement on business and team performance metrics• Direct the work of the quality team and ensure high standards and effectiveness of the work• Identifying opportunities to improve quality processes and building structures to support the success of the team• Be a subject matter expert in Quality and a key partner in Trust & Safety and Governance initiatives• Develop strategic projects to support the continued improvement of policies and guidance• Develop and maintain working relationships with leaders of other operations and Trust & Safety teams across the company and with vendor teams• Ensure personnel development and provide appropriate coaching to team members• Support Quality Team operations and assist in various projects or workflows as needed• Manage a global team of Quality Analysts or Leads, overseeing the day-to-day operations as well as provide coaching and feedback to ensure that the team maintains a high level of productivity and quality
Education
Wheaton College Massachusetts
Bachelor of Arts (BA), Psychology, General Education
2010 — 2014
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