John Merritt

Escalation Manager @Dell Technologies

Marlborough, MA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2016 — Present

Escalation Manager @Dell Technologies

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US

EDUCATION

1982 — 1985

Northeastern University

Electronics, eletrical engineering

1980 — 1981

Sylvania Technical School

Certificate, Electronics

SKILLS

TroubleshootingTechnical SupportMarketingProduct DevelopmentProcess ImprovementSaasSoftware DocumentationSdlcBudgetsTrainingCustomer SatisfactionTestingManagementProduct ManagementCustomer SupportEngineeringStrategic PlanningCross-Functional Team LeadershipVendor ManagementSemiconductorsLeadershipProduct MarketingEnterprise SoftwareProfessional ServicesSix SigmaCustomer ServiceIntegrationEngineering ManagementCrmManufacturingContract NegotiationSalesProgram ManagementElectronicsTeam LeadershipCloud Computing

ABOUT JOHN MERRITT

Accomplished Service Manager known for de-escalating customer conflict issues. Proven…

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