John Merritt
Escalation Manager @Dell Technologies
Marlborough, MA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2016 — Present
Escalation Manager @Dell Technologies
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US
EDUCATION
1982 — 1985
Northeastern University
Electronics, eletrical engineering
1980 — 1981
Sylvania Technical School
Certificate, Electronics
SKILLS
TroubleshootingTechnical SupportMarketingProduct DevelopmentProcess ImprovementSaasSoftware DocumentationSdlcBudgetsTrainingCustomer SatisfactionTestingManagementProduct ManagementCustomer SupportEngineeringStrategic PlanningCross-Functional Team LeadershipVendor ManagementSemiconductorsLeadershipProduct MarketingEnterprise SoftwareProfessional ServicesSix SigmaCustomer ServiceIntegrationEngineering ManagementCrmManufacturingContract NegotiationSalesProgram ManagementElectronicsTeam LeadershipCloud Computing
ABOUT JOHN MERRITT
Accomplished Service Manager known for de-escalating customer conflict issues. Proven…
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