John Merritt
Escalation Manager for Dell EMC
- Role
- Escalation Manager at Dell Technologies
- Location
- Marlborough, MA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About John Merritt
Accomplished Service Manager known for de-escalating customer conflict issues. Proven…
Experience
Escalation Manager
Sep 2016 — Present · US
Education
Northeastern University
Electronics, eletrical engineering
1982 — 1985
Sylvania Technical School
Certificate, Electronics
1980 — 1981
Skills
- Troubleshooting
- Technical Support
- Marketing
- Product Development
- Process Improvement
- Saas
- Software Documentation
- Sdlc
- Budgets
- Training
- Customer Satisfaction
- Testing
- Management
- Product Management
- Customer Support
- Engineering
- Strategic Planning
- Cross-Functional Team Leadership
- Vendor Management
- Semiconductors
- Leadership
- Product Marketing
- Enterprise Software
- Professional Services
- Six Sigma
- Customer Service
- Integration
- Engineering Management
- Crm
- Manufacturing
- Contract Negotiation
- Sales
- Program Management
- Electronics
- Team Leadership
- Cloud Computing
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