Merrilee Matchett
Head of Global Customer Service & Operations at MetLife
- Role
- Head of Global Customer Service & Operations at MetLife
- Location
- Princeton, NJ, US
- LinkedIn followers
- 500 followers
Experience
Head of Global Customer Service & Operations
Feb 2021 — Present · US
Leading the Global Customer Service & Operations, comprising over employees across 40 markets, managing a budget of $1BN.Chair of the Board of Directors of MetLife Europe d.a.c, and MetLife Europe Insurance d.a.c, the two Irish subsidiaries that underwrite all of MetLife’s individual and group insurance business in the European Union and the UKRepresents MetLife on the INROADS Board of Directors, a not-for-profit helping to provide career pathways for talented diverse youth across the U.S.Member of the enterprise DEI Council; Co-Lead of the GTO DEI Council; Executive Sponsor of the Black Professional Network
Education
University of Canberra
Bachelor of Arts Management, Law major
1990 — 1992
Skills
- Banking
- Risk Management
- Cash Management
- Portfolio Management
- Financial Services
- Credit Risk
- Trade Finance
- Change Management
- Credit
- Commercial Banking
- Stakeholder Management
- Investment Banking
- Retail Banking
- Financial Risk
- Relationship Management
- Management
- Payments
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