Merri Staley
Experienced Manager Focused on People and Client Management | Healthcare Payment Integrity | Subrogation | Process Improvement | Cost Containment
- Role
- Manager, Client Services at Cotiviti
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Merri Staley
I am a business professional with over 20 years of management experience in contact centers, training and program management. Industries I have experience in include catalog sales and service, health insurance, third party liability and online financial services.I am also an experienced voice talent professional, with 12+ years experience in recording for IVR and other messaging services.
Experience
Manager, Client Services
Jul 2023 — Present
Education
Plattsmouth High School
High school diploma
1984 — 1987
University of Phoenix
Business Innovation
2016 — 2019
Skills
- Call Centers
- Program Management
- Operations Management
- Vendor Management
- Account Management
- Performance Management
- Financial Services
- Crm
- Change Management
- Analysis
- Insurance
- Microsoft Outlook
- Budgets
- Leadership
- Customer Retention
- Customer Service
- Risk Management
- Team Management
- Process Improvement
- Outsourcing
- Microsoft Word
- Team Leadership
- Microsoft Excel
- Salesforce.com
- Coaching
- Contact Centers
- Software Documentation
- Management
- Team Building
- Quality Assurance
- Cross-Functional Team Leadership
- Business Analysis
- Business Process Improvement
- Human Resources
- Training
- Customer Satisfaction
- Call Center
- Credit Cards
- Microsoft Powerpoint
- Customer Experience
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