Meredith Nilsen
Director of Revenue Operations & Technology @ Gem Studio
- Role
- Director of Revenue Operations & Technology at Gem Studio
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Meredith Nilsen
I’m a revenue and business operations leader focused on building scalable systems…
Experience
Director of Revenue Operations & Technology
Sep 2024 — Present · Provo, UT, US
As Director of Revenue Operations & Technologies at Gem Studio, I led cross-functional initiatives to streamline systems, elevate customer experience, and align technology with revenue growth. I served as the connective tissue between creative, fulfillment, support, and leadership—building out operational infrastructure that scaled with the business.Key Responsibilities: • Designed and executed scalable revenue operations systems across sales, marketing, fulfillment, and customer support • Built and led the customer experience department, implementing efficient support workflows using Gorgias and improving team responsiveness and satisfaction • Managed tech stack implementation and optimization across platforms including Square POS, Shopify, Gorgias, Klaviyo, Slack, and Monday.com • Developed real-time reporting and insights dashboards to drive data-informed decisions across departments • Streamlined cross-team collaboration and automations to support rapid seasonal growth and daily operations • Led CRM strategy and customer journey optimization to increase retention, conversion, and LTV • Supported hiring, onboarding, and team development with a focus on operational efficiency and clarity
Education
Brigham Young University - Idaho
Bachelor’s Degree, International Business
2010 — 2016
BYU-Idaho Scroll
Bachelor's Degree, Business/Commerce, General
Brigham Young University - Jerusalem
Bachelor's degree, International Relations and Affairs
2014 — 2014
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