Merlin Jacob

Principal, Business Operations @Workday

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Principal, Business Operations @Workday

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EDUCATION

2011 — 2011

Indian Institute of Management Ahmedabad

RMP, Retail Management

N/A

Bangalore University

B.Com, Commerce

N/A

National Institute of Information Technology

Dip. Network Computing, C++, VC++, Java, VB++, Sybase, SQL, HTML

N/A

University of Wollongong in Dubai

Master of Business Administration - MBA, International Business

2015 — 2015

Shaw Academy

Advanced Diploma in Digital Marketing, Digital Marketing, SEO, PPC and eCommerce implementation.

2015 — 2015

Shaw Academy

Diploma in Digital Marketing, Digital Marketing & Strategy, Affiliate Marketing, SEO, ORM, PPC, Email Marketing, SMM, eCommerce

SKILLS

Managed ServicesSaasInternational SalesProduct MarketingBusiness StrategySales ProcessStrategic PartnershipsPricingCross Channel MarketingMulti-Channel MarketingTraining FacilitationCompetitive AnalysisSellingMarketing ManagementSalesBusiness AlliancesChannel PartnersChannel SalesCrmCloud ComputingRetailB2bKey Account ManagementP&L ManagementSales OperationsProfessional ServicesNew Business DevelopmentTelecommunicationsEnterprise SoftwareSales ManagementTeam ManagementAlliance MarketingChannel ManagementBusiness DevelopmentCross-Functional Team LeadershipStrategyMarketingSalesforce.comLead GenerationVendor Management

ABOUT MERLIN JACOB

Transformational Strategy Leader | Revenue Growth | GTM & Customer Success ExcellenceSenior leader with a track record of driving scalable revenue growth, optimizing GTM strategies, and enhancing customer experience at scale. I partner with executive teams to champion cross-functional priorities and alignment, maximize value delivery, and accelerate business transformation.Core Expertise: Revenue Growth & Profitability – Aligning strategy with execution to drive business outcomes. Scalable GTM & Operational Efficiency – Designing repeatable frameworks that scale across global markets. Data-Driven Decision Making – Utilizing insights to prioritize, optimize, and execute with precision.How I Drive Business Impact: Aligning Strategy with Execution – Ensuring market-driven, customer-centric approaches to growth. Operational & GTM Excellence – Breaking silos, driving efficiencies, and optimizing revenue streams. Customer & Market Focused Innovation – Bridging vision with reality to enhance customer lifetime value. I thrive in high-impact leadership roles where I can align teams, optimize execution, and fuel long-term business success.

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Merlin Jacob — Principal, Business Operations at Workday in Toronto, CA | Unifers