Merlin Honey Thomas

About Merlin Honey Thomas

Hi, I am a passionate Learning Experience Design & Development Specialist with experience in creating learner-centric solutions that drive business impact. I have led end-to-end learning projects using tools like Articulate Storyline, Rise, Moodle, and PowToon, and served as a Scrum Master on agile teams.My work spans curriculum design, content development, assessments, and building scalable digital ecosystems. I am always exploring ways to make learning more inclusive and effective—recently integrating Generative AI to enhance design efficiency.Before LXD, I spent 4+ years in customer success and operations, growing from trainee to manager. I led certification programs, managed key accounts, and streamlined processes across multiple locations—building strong client relationships along the way.I am m proud to have contributed to award-winning programs and to be recognized for innovation, inclusion, and leadership. At heart, I’m a lifelong learner—curious, collaborative, and committed to creating experiences that matter.Let us connect if you are passionate about learning, design, or building high-impact teams!Skills: Learning Experience Design & Development: Instructional Design (AIDDE, Agile), Curriculum Design & Storyboarding || Rapid Authoring Tools: Microsoft PowerPoint, Articulate Storyline, Rise, PowToon, Vyond || LMS Platforms: Moodle, Desire2Learn, Workday || Generative AI for Learning Microsoft Copilot, Chat GPT || Project & Program Management: Agile & Scrum Methodologies, Stakeholder & Team Management, Sprint Planning & MVP Delivery, Risk Mitigation & Quality Assurance || Customer Success & Operations: Key Account Management, Certification & Exam Delivery, Vendor Coordination, P&L Monitoring & Process Optimization || Soft Skills & Strengths: Team Leadership & Mentoring, Design Thinking & Visualization, Communication & Collaboration || Gallup Strengths: Discipline, Individualization, Learner, Arranger, Responsibility || AI fluency

Experience

1. Learning Experience Design and Development Specialist

   Accenture

   Dec 2021 — Present

   Designed, developed and delivered 5 training program to over learners across various industries in a span of 1 year2. Conducted needs analysis for these projects in coordination with senior management and Subject Matter Experts (SMEs)3. Applied design thinking methods to provide appropriate learning design recommendation4. Built learner personas, learning objectives, course outlines, program delivery and implementation plan5. Conceptualized mode of testing, innovative and learner centric activities and learning strategies6. Prepared project plan, scope, budget and resource allocation7. Collaborated across teams like sponsors, SMEs, delivery teams, media team vendors and so on to deliver projects on time and within budget8. Acted as Scrum Master for the agile team, running sprints, iterative development and Minimum Viable Products (MVPs)9. Oversaw daily project-related operations10. Administered Train-The-Trainer sessions and vILT Training workshops11. Prepared training marketing plan and content12. Created and published training calendar and other logistics13. Partnered with delivery team for training execution14. Facilitated generation of course completion reports and operations of online test delivery15. Ensured customer satisfaction score of 4 or more out of 5 for better learning support

Education

• Sagar Institute of Research and Technology Excellence

  Bachelor of Engineering (B.E.), Eclectronics And Communication

  2008 — 2012

• KIAMS

  Post Garduate Diploma of Management Studies, Marketing and Finance

  2013 — 2015

Skills

• Market Planning
• Powerpoint
• Microsoft Excel
• Teamwork
• Team Management
• Microsoft Word
• English
• Public Speaking
• Marketing Management
• Social Media
• Customer Service
• Research
• Photoshop
• Management
• Marketing Strategy
• Business Strategy
• Microsoft Office