Merlin Dsilva
AVP – Marketing Lead | Digital Acquisition & Experience | Net & Mobile Banking | HDFC Bank
- Role
- AVP - Digital Acquisition & Experience Net & Mobile Banking at HDFC Bank
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Merlin Dsilva
With extensive experience in Customer Success, Customer Service, and Client-Facing roles, I thrive in a fast-paced environment where I can engage with customers and provide top-notch service. I\'m passionate about building strong relationships with customers, and I take pride in exceeding their expectations by going above and beyond what is required of me. Over the years, I\'ve developed strong communication and problem-solving skills, as well as an ability to use various customer service tools and technologies to provide seamless and efficient support. I believe that a focus on customer satisfaction and loyalty is key to achieving business success, and I\'m confident that my skills and experience make me a valuable asset to any organization looking to deliver exceptional customer experiences.
Experience
AVP - Digital Acquisition & Experience Net & Mobile Banking
Nov 2025 — Present
Education
SIES College of Arts, Science & Commerce SION(W)
Bachelor of Commerce - BCom, Business/Commerce, General
2011 — 2014
St. Xavier's College
High School Certificate, Commerce, Business/Commerce, General
2009 — 2011
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