Mercedes Lazaro
Manager, Customer Success at Diligent Corporation
- Role
- Manager, Customer Success at Diligent
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Mercedes Lazaro
Leading a dynamic customer success team at Diligent Corporation, my focus is on forging robust relationships and driving growth across diverse markets. With a rich background in sales, I excel in onboarding, retention, and expansion, adapting strategies to resonate with various cultures and business sizes. Our team\'s collaborative efforts have consistently led to the achievement of client goals, fostering a culture of trust and advocacy within the customer base.I prioritize clear communication and a deep understanding of market trends, which has been instrumental in winning and nurturing key accounts. Leveraging these competencies, we\'ve successfully cultivated a customer-centric environment that celebrates shared successes and drives continual engagement.
Experience
Manager, Customer Success
Jan 2023 — Present
Responsible for the implementation, onboarding and management of new and current customers. Ability to manage Enterprise, mid size and small accounts. Drive conversion, retention, and expansion by understanding their business needs, their different cultures, defining success criteria, and helping them achieve their goals. Develop a communication cadence with customers to stay in-the-know about market trends, best practices and overall account health uncovering opportunities for deeper engagement. Positioned as a trusted advisor and motivate customers to act as Diligent ambassadors. Collaborate closely with cross-functional teams to support case-studies white papers, webinars, events, and expansion opportunities. Work with accounts of all sizes, from our largest customers to small size organizations. Proven success of building executive level relationships internally and externally.Salesforce, Gainsight, Tableau and other reporting/customer experience tools.
Education
Centro Argentino de Estudios de Moda
Diseño de Moda, Designer
Universidad Ciencias Empresariales y Sociales
Marketing
Skills
- Advertising
- Sales
- International Services
- English
- Microsoft Excel
- Marketing Communications
- Strategic Planning
- Marketing Strategy
- Account Management
- Business Development
- Negotiation
- Leadership
- Strategy
- Cyber-Security
- French
- Management
- Business Strategy
- Training
- New Business Development
- Spanish
- Business Planning
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