Merissa Meyers
IT Support Professional
- Role
- IT Support Representative at Honor
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Merissa Meyers
Experienced IT Professional with a demonstrated history of working in a fast paced…
Experience
IT Support Representative
Aug 2024 — Present
Support franchise owners and their staff by effectively answering technical questions regarding Home Instead software systems, the Home Instead Senior Care website, operating systems, MS Office 365, networking, file and printer sharing, basic computer maintenance and future software products in a timely and professional manner- Support franchise owners and their staff by planning the schedule of all pre- and post- implementation activities and assuring adherence to that schedule throughout the implementation process- Document procedures and exceptions for the implementation process - Identify any potential roadblocks to the implementation process and work with the franchise office to overcome those roadblocks- Communicate with third party vendors to coordinate activation for the software interface- Update the appropriate business performance representative (in their given territory) throughout the implementation process- Replicate and submit issues as well as submit enhancement requests from user feedback- Provide remote control support via Log Me In Rescue/TeamViewer of franchise owner’s computer systems when necessary to solve advanced computer problems- Develop clear, concise documentation to distribute to franchise owners and Home Office staff for such things as downloading files from the Home Instead Senior Care website, solutions to common Home Instead software system problems and any other computer related tasks as required- Assist with the testing and rollout of new software releases- Document all system information and calls from a franchise office into ServiceNow- Provide regular on call rotation
Education
University of Michigan
History
2004 — 2006
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