Meriem Mezzi
Head of Customer Service Management Unit for Orange Business @Orange
Paris, FR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2024 — Present
Head of Customer Service Management Unit for Orange Business @Orange
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Management of 650 persons in France, Mauritius, Madagascar and Egypt,Lead the B2B Customer Service Management across all products (Voice/Data/Cloud, Iot),leading to an excellent C-SAT, E-NPS & profitable growth and performance
EDUCATION
2008 — 2011
Télécom Paris
Engineer's degree, Telecommunications Engineering
SKILLS
StrategyCustomer ServiceProgram ManagementIotProject ManagementTeam ManagementInternet Protocol (Ip)WirelessGsmProduct ManagementSocial CrmCrmTelecommunicationsVoipAnalysis3gIpDigital MarketingDigital StrategyManagementProcess ImprovementInternet of ThingsMobile Devices2gDigital MediaCustomer Relationshop Strategy
ABOUT MERIEM MEZZI
Head of Customer Service Management unit for Orange Business
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