Meri Shanahan
Vice President of Service Management at Assurant
- Role
- Vice President of Service Management at Assurant
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Meri Shanahan
An experienced, results-oriented IT leader driving Service Management strategy, design, and maturity efforts. Specialties: • Business / IT alignment• IT Service Management and IT Operations Management processes• Service Desk• 24x7 Operations and Production Support• ServiceNow Development and Administration• Metrics and reporting (including service levels, key performance indicators, operational)• Organizational change• Public speaking• Service definition, design, catalog and measurement• Strategy planning and execution• Team development and leadership
Experience
Vice President of Service Management
Feb 2020 — Present
Education
College of Saint Benedict
BA, Psychology, Management
Skills
- Incident Management
- Business Services
- Strategic Planning
- IT Operations
- Management
- Process Improvement
- Key Performance Indicators
- Business Alignment
- IT Strategy
- Business Process Improvement
- Service Management
- Service Desk
- Information Technology
- Business Analysis
- IT Management
- IT Service Management
- Change Management
- Public Speaking
- Itil
- Enterprise Architecture
- Problem Management
- Leadership
- Sdlc
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