Meredith Wreford

About Meredith Wreford

As a customer-focused business operations leader, I offer a wealth of experience supporting frontline agents and team members, championing change, and driving improvements aligned with company goals. My core leadership strength is blending my 15+ years of expertise in operations with my business acumen. I used this talent to increase the impact of a new hotel opening by managing operations and collaborating on the development of branding and marketing, which led to a successful opening and took the organization to the next level. I believe in the value of resourcefulness and am an answer-seeker. If I don’t have the answer, I find it and am often asked, “How did you figure that out?” In addition, I am often told, “You need to show others how you did that.” This translates into how I lead. I train and mentor, cultivate a culture of trust, lead with integrity, inspire collaboration and generate sustainable results.CAREER HIGHLIGHTS:Maintained smooth and efficient operations, overseeing daily operations and assisting the front desk with arrivals/departures, housekeeping in rooms, public area, and laundry to ensure room readiness and guest satisfaction.Introduced unique brand concepts, including the hotel’s 1933 nightly toast and bourbon dog program, focusing on curating an exceptional, one-of-a-kind experience and resulting in monthly upsell gross revenue.Developed training programs for international interns, onboarding 5 international interns and ensuring alignment with the university curriculum in internship rotation.Met forecasted period Gross Operation Profit (GOP), analyzing, critiquing, and developing action plans based on period forecasts and closing statements.Earned top 10 ranking in Autograph Collection hotels for Intent to Recommend, Arrival Experience, and Elite Appreciation, December 2019.Spearheaded new housekeeping processes, rebuilding the entire housekeeping department, including recruiting, interviewing, and hiring staff in conjunction with managing day-to-day operations.Key Competencies: Operations Management | Branding + Marketing | Digital Marketing | Strategic Planning + Execution | Sales Management | Revenue Generation | P&L | Quality Assurance Audits | Customer Relationship Management | Staff Training + Development | Change Management | Risk Management | Coaching + Mentoring | Creative + Complex Problem Solving | Emotional Intelligence

Experience

1. Cluster Assistant Director of Finance

   White Lodging

   Jun 2023 — Present · Louisville, KY, US

Education

• University of Louisville

  Master of Business Administration - MBA

• University of Louisville

  Master of Business Administration - MBA, Business Administration, Management and Operations

• Michigan State University

  Hospitality Business, Hospitality and Recreation Marketing Operations

  2013 — 2015

• Macomb Community College

  Transfer to Michigan State University Program, Hospitality Administration/Management

  2013 — 2014