Meredith Guyot
Incident Manager @Duck Creek Technologies
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WORK HISTORY
Incident Manager @Duck Creek Technologies
The Incident Manager leads the day-to-day operations for the Duck Creek OnDemand (SaaS -Software as a Service) team. Responsible for maximizing the quality of the production operations service to exceed the contractual SLAs (Service Level Agreements)(e.g, performance, availability, RTO (Recovery Time Objective), RPO (Recovery Point Objective)) for each of our customers. Develops and improves procedures to ensure smooth and effective operational processes. This is an individual contributor position.
EDUCATION
Bentley University
Bachelor's degree, Computer and Information Sciences, General
Bentley University
Bachelor of Science, Computer Information Systems
SKILLS
ABOUT MEREDITH GUYOT
Detail-oriented Senior Technical Incident Manager responsible for managing and resolving…
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